FAQs

Have questions for us? We’re happy to help!
Click below to learn more.

We want to make this process as simple as possible for you!

  1. Browse all the life-changing gifts available. 
  2. Choose the gift you want to give and select "ADD TO CART".
  3. Once you’ve added all your gifts to your cart, click on our shopping cart icon in the top right corner.
  4. Click “CHECK OUT”. 
  5. Enter your personal and payment information and click “Pay now”.
That’s it! You’ve just given a child hope and healing in Jesus’ name!
When you add items to your cart, a window will pop up with gift items we’d like to send you. Simply click on the “ADD TO CART” button for the gift you’re eligible to receive, and we’ll make sure we send it your way.

Not sure if you want the complementary gift until you’ve made all of your selections? No worries – you can add them in from the shopping cart page, just before payment. These gifts are our way of saying “Thank you!” for your generosity. Please order before December 6th to receive your gifts before Christmas! (While supplies last)
  • When your gift order totals $100 or more, we’d like to send you a handmade Christmas Ornament to decorate your Christmas tree.
  • When your gift order totals $250 or more, we’d like to send you a beautiful Notebook made in Guatemala.
  • When your gift order totals $500 or more, we’d like to send you a scarf and a set of 3 adjustable gold cuff bracelets.

Our life-changing work is in Sub-Saharan Africa. While all our programs are designed to give vulnerable children and families life-changing medical and rehabilitative care, different countries and regions have different needs. And different local partners have different areas of expertise.

What does that mean for you? It means your gift of sight-giving surgery will go to Cameroon, Eswatini or Malawi. Your gift of assistive devices will go to Cameroon, Eswatini, Malawi, Tanzania or Zambia. Your gift of goats, chickens or pigs will go to Malawi. Your gift of water will go to Ethiopia. And medical care will go to Cameroon, Kenya, Malawi, Tanzania, Uganda or Zambia.

The cost of each item is determined by our partner’s budget and how many people they will be serving with that budget. Quite often, we calculate an average per child/caregiver or family cost across several partners in a number of countries. Then we add on the handling fees to accept, track and get needed resources to our partners, ensuring your gift has maximum and measurable impact.

We love when people give one of these life-changing gifts to family or friends. What a beautiful thing to do in their honour!

If you want us to mail you a physical card to give to your loved one, please select "Yes, please send a print card" on the gift item page before you add it to your cart. If you want to send an ecard, you'll receive instructions in an email once you've purchased your gift!

Because a generous company or individual donor has donated all or a portion of the medical equipment, medicine or assistive device, your gift that pays for the shipping, handling and/or distribution for a portion of the item, has a multiplied impact. The amount of the multiplier is calculated based on total program cost, donated value and the value of your gift that ensures the item gets to a client in need. For example, when you choose to stop a child's needless pain and blindness, every dollar you give will get already donated medication into the hands of frontline workers giving kids facing blinding trachoma sight-saving care. Your gift will multiply 4X to save the sight of 4X as many kids.

Any other questions? Feel free to give us a call at 1.800.567.2264 or email us at info@hopeandhealing.org.